Returns & Exchanges
At Katana, we stand by the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your wardrobe reflects your personal style with absolute precision and satisfaction.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Package
Securely pack your items in their original packaging and include the packing slip to ensure our team can identify your return upon arrival.
Ship Items
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Refund
Once our quality control team inspects the items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing