Frequently Asked Questions
Everything you need to know about your Katana shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our cuts range from slim to oversized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyesters, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.